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February 2023 - Certainly

Month: February 2023

Conversational UX for ecommerce: how human is too human?

With the tightened financial times we’re currently living in, businesses are looking to find ways to work more efficiently with what they have and get more value from their existing customers. This has often led to ratcheting up automation across industries. Companies are developing AI solutions to make their online stores more efficient, from automating… Continue reading Conversational UX for ecommerce: how human is too human?

Support, revenue, and data: I want to be wise

As a former customer service manager in a large organization with all the traditional contact channels (email, contact forms, phone, chat, SMS, and socials), I know something about leveraging support data and connecting the organizational dots. Are you reactive or proactive? Most of us are reactive, and that’s okay – or is it? My experience… Continue reading Support, revenue, and data: I want to be wise

ChatGPT for business: general adoption of Generative AIs & Large Language Models and how we’re working with them at Certainly

This blog post was first published on February 2, 2023. This post overviews the adoption and business applications of Generative AI (GAI) and Large Language Models (LLMs), such as ChatGPT, in the market as of February 2023. It will also cover how we are working with them at Certainly. Our ideas will evolve, and we… Continue reading ChatGPT for business: general adoption of Generative AIs & Large Language Models and how we’re working with them at Certainly