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Customer Service Archives - Page 2 of 2 - Certainly

Category: Customer Service

AI-powered Ecommerce Trends to Scale Your Business in 2022

In 2020, US ecommerce saw the equivalent of ten years growth in just three months. Even the reopening of the high street hasn’t dented that rise significantly. Both online and traditional retailers have had to scale up their online stores. Artificial intelligence is playing a crucial role as the ecommerce sector continues its rapid growth.… Continue reading AI-powered Ecommerce Trends to Scale Your Business in 2022

After Black Friday 2021: Global Holiday Shopping Trends and Insights

The Black Friday shopping season just ended and reports already show interesting results: Shoppers have been strategic this season  What happens after Black Friday in 2021? Consumer spending habits changed this year as well, as they began shopping earlier in the season and many used BNPL (buy now, pay later) services. From buying earlier to taking advantage of discounts and extending the season, we’re seeing… Continue reading After Black Friday 2021: Global Holiday Shopping Trends and Insights

Ultimate List of 101 Customer Service Tips

Favorable reviews foster customer trust and loyalty.

Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company.  Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips

The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times

Using Digital Customer Experience as a Competitive Advantage Ever catch yourself wondering how to perfect your digital customer experience? It isn’t exactly news that a great experience for customers is a key to success. Happy customers return, don’t churn, and most importantly, refer your business to potential new customers. But in these unprecedented times, it… Continue reading The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times

Digital HR: How Conversational AI Is Providing Profitable Solutions

Significant advances in a wide variety of digital HR solutions are allowing Human Resources departments and Recruitment agencies to maximize profit and reduce costs. Certainly asked three experts to share their insights into digital HR, and how the industry is adapting to fast paced change. What is the digitalization of HR? Digital HR, or the… Continue reading Digital HR: How Conversational AI Is Providing Profitable Solutions

Build A Bot 101: 10 Steps to Build a Smart Chatbot That Your Customers Will Enjoy Chatting To

When you build a bot it’s important to consider the chatbot’s ability to understand human language and solve the user’s problems. A smart bot should be able to have a human-like conversation and should not ask repetitive questions. Engaging with a smart bot should be something your customers will enjoy. This guide will provide you… Continue reading Build A Bot 101: 10 Steps to Build a Smart Chatbot That Your Customers Will Enjoy Chatting To

The 15 Latest Customer Service Trends You Need to Know In 2021

Customer service trends are ever changing in our fast-paced digital world, which can make it hard to keep up. In this post, we take a look at the latest trends in 2021 that every business owner should be aware of. Let’s get started. 15 Customer Service Trends for 2021 There’s no doubt that utilizing the… Continue reading The 15 Latest Customer Service Trends You Need to Know In 2021