The Black Friday shopping season just ended and reports already show interesting results: Shoppers have been strategic this season What happens after Black Friday in 2021? Consumer spending habits changed this year as well, as they began shopping earlier in the season and many used BNPL (buy now, pay later) services. From buying earlier to taking advantage of discounts and extending the season, we’re seeing… Continue reading After Black Friday 2021: Global Holiday Shopping Trends and Insights
How to Pre-empt Ecommerce Returns during Peak Season
The returns problem in ecommerce is real. According to Shopify, 89% of shoppers have returned an online purchase in the last three years, with returns costing retailers billions each year. The issue of costly ecommerce returns is one that has exploded alongside the growth of online shopping. The cost to retailers is increasing dramatically year-on-year (see graph below) while return rates of 40% are becoming the norm for some industries. Businesses must address the thorny issue… Continue reading How to Pre-empt Ecommerce Returns during Peak Season
Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce
Employing a conversational user interface can dramatically improve customer satisfaction and user experience for ecommerce businesses. In such a competitive market, every e-store is on the lookout for ways to maximize customer retention and acquisition. Using AI to create a more interactive and user-friendly site is one way that ecommerce businesses can do this. In… Continue reading Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce
Ultimate List of 101 Customer Service Tips
Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company. Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips
Significant investment for one of the most innovative chatbot companies
The most successful chatbot companies offer an innovative product and possess the financial muscle to compete with rivals. Certainly – one of the best bots around – has always produced the former. But with significant investment, including from the founder of Nordic ecommerce giant Whiteaway, the Copenhagen-based business can now boast the latter as well.… Continue reading Significant investment for one of the most innovative chatbot companies
Chatbot Marketing: How Do Chatbots Work For Marketers
AI technology never seems to slow down, and nowhere is this more apparent than with chatbot marketing. Chatbots are quickly gaining a lot of traction within the industry. There’s always something new in this technology, and on top of being automated, it is becoming more human-like. In this article, we explore chatbot marketing and answer… Continue reading Chatbot Marketing: How Do Chatbots Work For Marketers
Help create the world’s largest multi-language AI chatbot for Coronavirus
I am sure that you, like many of us, have personally (or know people who have) been waiting forever on getting a proper answer from your local health authority, doctor, employer or insurance concerning Coronavirus. The authorities are being bombarded with questions from people concerned about the health and financial effect of the Coronavirus, and… Continue reading Help create the world’s largest multi-language AI chatbot for Coronavirus
Scaling a business with big dreams, strong purpose, and skillful execution
Scaling a business requires several key characteristics. The one in charge has to have the wildest ambitions and dreams, demand change, have curiosity, and not just be in it for the money. Being guided by a greater sense of purpose is also a must! That is also true for Certainly and the people in and around the company. But how do you convert a strong purpose into… Continue reading Scaling a business with big dreams, strong purpose, and skillful execution
NFC Tags – Enhance the Chatbot Experience with NFC
What is NFC? NFC stands for Near-Field Communication and allows compatible devices to exchange information with a simple tap by way of NFC tags. In simplest terms, any two objects with NFC tags are able to communicate wirelessly when in (very) close proximity. While it may sound like groundbreaking technology, it is fundamentally more evolutionary… Continue reading NFC Tags – Enhance the Chatbot Experience with NFC
How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid
User experience design is a vital element of successful chatbots, helping companies to improve customer engagement and customer satisfaction. Chatbots designed according to the best UX practices can create quality interactions with customers in connection with an inquiry to Customer Service. Users require an instant reply and accurate answers, regardless of the timing or complexity of… Continue reading How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid